Terms & Conditions

CLEANPASS Commercial Agreement for Services 

CLEANPASS’s goal is to fulfil and deliver on scheduled events with learners who have fully committed to the event. The following terms and conditions are in place to ensure that courses run, are well subscribed to, and are well attended. The provision of CLEANPASS courses is subject to these terms and conditions. Please read these carefully before registering for a course. These terms apply to all purchasers. You agree to our Terms and Conditions by registering on our courses. All current and upcoming course registrations and courses you attend are subject to our Terms and Conditions. At any time, we reserve the right to modify and revise our Terms and Conditions. Before you register for a course, it is your responsibility to read the most recent Terms and Conditions. 

• Definition
  • For the purposes of these Terms:
    • ‘The Buyer’: The company or organisation purchasing the training services.
    • ‘The Learner’: The individual(s) nominated by the Buyer to attend the course.
    • ‘Registration’: The point at which the Buyer confirms a booking (written or verbal) for a specific number of individual places, a defined participant range (e.g., 12-15 learners), or a full course group. Registration is finalised upon the issuance of a booking confirmation, at which point these Terms and Conditions become binding and the Buyer becomes liable for the agreed fees.
    • ‘Learner Enrollment Data’: The mandatory personal information (including but not limited to Name, Email, and PPSN) required to grant course access and process certification.
    • ‘Course Materials’: The materials required to complete the Course; including the manual, workbook, assessment briefs, slide decks, quizzes and other resources, in paper, electronic format or other format where that option applies.
    • ‘Services’: Includes the provision of Course Materials, tutorial and other support (including training and skills), and access to our Learning Management System (LMS).
    • ‘Course Fees’: The amount owed for the provision of the Services.
    • ‘Assessment’: Includes assignments, examinations, or skills demonstrations.

• • Registration & Data Submission
    • Booking Confirmation: A booking is considered confirmed once the Buyer accepts the proposal. The Buyer is liable for the full fee based on the number of places or the participant range (e.g., 12–15) selected at the time of booking.
    • Submission of Learner Enrollment Data: Where the Learner identities are not known at the time of booking, the Buyer acknowledges that the Learner Enrollment Data will be collected directly from the Learner by CLEANPASS on the first day of the course. Since full enrollment data is not available until the course commences, the Buyer accepts that:
      • LMS Access: Full access to the Learning Management System (LMS) and digital resources may be delayed by up to 24–48 hours from the start of the first session while data is being verified.
      • Certification Risk: If a Learner fails to provide accurate Enrollment Data, CLEANPASS cannot be held liable for delays in registration or QQI certification processing.

• Data Protection and Privacy Policy
  • Consent and Agreement: The Buyer consents to the terms of our Data Protection and Privacy Policy by accepting these terms and conditions. This consent applies to all personal data provided by the Buyer to CLEANPASS during the Registration and enrollment process.
    • Provision of Learner Enrollment Data: The Buyer acknowledges that Learner Enrollment Data may be provided either by the Buyer prior to the course start date or directly by the Learner on the first day of the course. Where the Buyer chooses to provide full Enrollment Data, they warrant that they have a lawful basis under GDPR to share this information and have directed the Learner to our Privacy Notice; alternatively, where the learner provides the Learner Enrollment Data, the Buyer accepts that all enrollment identifiers must be submitted directly by the Learner to CLEANPASS at the point of course commencement to satisfy regulatory and certification requirements. Where the Learner provides their own data, the Learner is acknowledging and agreeing to the CLEANPASS Data Protection and Privacy Policy to ensure direct compliance.
    • Processing of Data: The information provided is required to process the application and fulfill the contract. CLEANPASS will process this data in accordance with our Privacy Policy. We may share personal information with third parties (such as QQI or other regulatory bodies) only as needed to process the application and secure certification.

• Copyright Notice
  • All material on CLEANPASS’s website, online LMS system, or printed materials are the copyright of CLEANPASS unless otherwise stated. Copyright is implied irrespective of whether a copyright symbol or a copyright statement is displayed. We own the copyright and other intellectual property rights in the text, graphics, information, designs, data and other content on our website and course materials. CLEANPASS reserves the right to amend any of the information contained in its course brochures and outlines. The Course materials and content on our website may not be reproduced for any purposes, including commercial purposes. 

• Provision of Services
  • Delivery of Course: CLEANPASS will provide the Services (as defined in Section 1) with reasonable care and skill. We reserve the right to change the trainer, the platform, or the venue (where applicable) provided the quality and content of the course remain consistent.
    • Access Conditions: The provision of the Services is strictly conditional upon the Buyer providing the Learner Enrollment Data as set out in Section 1.2.
    • LMS and Online Access:
      • After Registration is finalised and the Learner Enrollment Data has been received, each Learner will receive an email confirmation containing their course details.
      • Learners will be granted access to CLEANPASS’s Learning Management System (LMS) only after their data has been successfully processed.
      • Access to the LMS is granted on an individual basis and login credentials must not be shared between Learners or with the Buyer’s administrative staff.
      • Access to the LMS is time-bound and will be revoked once the designated course timeframe has lapsed.
  • Delivery of Physical Materials: Where a course includes printed manuals or workbooks, these will be dispatched to the Buyer’s address or provided in-class.
    • Prerequisites and Eligibility: It is the Buyer’s responsibility to ensure that all nominated Learners meet the minimum entry requirements (e.g., prior qualifications or language proficiency) for the course. CLEANPASS reserves the right to refuse service to any Learner who does not meet the specified prerequisites.
    • Technical Requirements: In order to complete the course, the Buyer must ensure that Learners have access to the required technical equipment, including stable internet access, compatible computer hardware, and necessary software.
• Cancellations or Postponements by CLEANPASS:
  • In the event of unforeseen circumstances or insufficient enrolment, CLEANPASS reserves the right to cancel or postpone a course.
  • If a course is oversubscribed or cancelled by Us, the Buyer will be offered a full refund or a seat for the Learner on the next available course.
  • If CLEANPASS postpones a course by more than 60 days from the original start date, the Buyer is entitled to a full refund of the Course Fees.

• Payment of the Course Fee:
  • Liability for Fees: Upon Registration (as defined in Section 1.1), the Buyer becomes liable for the full Course Fees based on the number of places or the participant range selected.
  • Payment Terms:

• • • Unless otherwise agreed in writing, all Course Fees must be paid in full within 14 days of the invoice date.

• • • CLEANPASS reserves the right to withhold Services, including LMS access and the dispatch of Course Materials, until payment has been received in full.
    • No certification will be processed with QQI or other awarding bodies until all outstanding fees related to the Learner(s) have been settled by the Buyer.
    • Range-Based Pricing: Where the Buyer has booked a participant range (e.g., 12–15 learners), the fee is fixed for that range. If the actual number of Learners nominated by the Buyer is fewer than the minimum of the range, no refund or reduction in Course Fees will be provided.

• Cancellations, Transfers and No-shows

1. 1. • Course Cancellation Fees and Liability: In the event of a written cancellation, the amount payable to CLEANPASS is determined by the date the request is received in relation to the confirmed Course Start Date. This fee schedule applies to the Buyer as a binding liability regardless of whether the Course Fee has been paid or if LMS access has been issued, as the penalty is tied to the service commitment and the reserved capacity.
        • If the Course Fee has not been paid: The Buyer is liable for, and must remit, the cancellation fee outlined below within 14 days of the written cancellation notice.
        • If the Course Fee has been paid in part or in full: CLEANPASS will retain the applicable cancellation fee amount and refund any remaining balance of the Course Fee paid.
      • Cancellation Timelines: The total Course Fee remains due in accordance with the following timelines: 
        • More than 30 calendar days before the Course Start Date: A non-refundable administration fee of €50 per participant (or €500 for fixed-price group/range bookings where participant numbers are unknown) will be retained.
        • Between 15 and 30 calendar days before the Course Start Date: 25% of the total Course Fee will be retained or remains due.
        • Between 1 and 14 calendar days before the Course Start Date: 50% of the total Course Fee will be retained or remains due.
        • On or after the Course Start Date, or a ‘No-Show’: 100% of the total Course Fee will be retained or remains due. No refund or credit will be provided.
      • Immediate Loss of Cancellation Rights: Notwithstanding Section 6.2, the right to any refund or credit is waived immediately once digital Course Materials have been accessed by any Learner, or LMS login credentials have been issued to the Learner(s).
      • Learner Substitutions (Transfers): The Buyer may substitute one Learner for another at no additional cost, provided that the new Learner meets all course prerequisites and full Learner Enrollment Data for the substitute is provided at least 3 business days prior to the course start date. If a substitution occurs after Course Materials or LMS access have been issued to the original Learner, an administrative fee of €50 will apply to reset the account and re-issue materials.
      • No-Shows: If a Learner fails to attend the course for any reason, the Buyer remains liable for the full Course Fee. No refunds, credits, or free transfers to future dates will be provided for No-Shows.

• Submissions, Extensions and Deadlines

1. 1. • Submission Dates: Upon registration, Learners will be provided with specific submission dates for their assessments. It is the responsibility of the Buyer to ensure that Learners are aware of and adhere to these deadlines.
      • Extension Requests: Requests for extensions must be submitted in writing. CLEANPASS retains the sole discretion to grant or deny extensions based on the circumstances provided.
        • When applying, the Learner must specify the exact duration (days/weeks) required.
        • A maximum of two (2) extensions may be granted per module.
      • Extension & Late Fees: Fees for extensions and late submissions are applied as follows:
        • First Extension: A fee of €60 applies.
        • Second Extension: A fee of €120 applies.
        • Late Submission: Any assessment submitted after the final agreed deadline without a prior extension is subject to a €150 late submission fee.

• Force Majeure (Events Outside CLEANPASS’ Control)

1. • CLEANPASS will not be liable or responsible for any failure to perform or delay in performance of any of its obligations under the Conditions that is caused by events outside CLEANPASS’ reasonable control (a Force Majeure Event).
   • A Force Majeure Event includes any acts, events, non occurrence, omission or accident beyond the CLEANPASS’ reasonable control and includes, in particular (without limitation) the following:
     • strikes, lock outs or other industrial action; or
     • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack or (whether declared or not) threat or preparation for a war; or
     • fire, explosion, storm, flood, earthquake, subsidence, epidemic, other natural disaster; or
     • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
     • impossibility of the use of public or private telecommunication networks.
   • CLEANPASS’ obligations under the Agreement will be suspended for the period of the Force Majeure Event. Forus Training will take reasonable steps (if within its reasonable control) to bring the Force Majeure Event to a close or to find a solution by which CLEANPASS’ obligations under the Agreement can be performed despite the Force Majeure Event.